PRIVACY POLICY

Last Updated: January 24, 2026

This Privacy Policy explains how ARC Rug Gallery (“we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of visitors to our website and customers who engage with our services. By using this website, you agree to the practices described in this policy.

Information We Collect

We collect information that helps us operate our business, provide services, and improve your experience. This may include:

Information You Provide:

Contact details such as your name, email address, phone number, and mailing address when you reach out to us, request a quote, schedule a service, or make a purchase.
Service‑related details such as rug type, size, condition, and any information needed to complete cleaning, repair, appraisal, or installation services.
Payment information when you make a purchase or pay for a service. Payments are processed securely through third‑party providers; we do not store full payment card details.

Information Collected Automatically:

Basic technical data such as your IP address, browser type, device information, and pages visited.
Cookies and similar technologies that help us understand how visitors use our website and improve site performance.

How We Use Your Information

We use the information we collect to provide and improve our services, including:

Responding to inquiries, scheduling appointments, and communicating with you
Processing payments and completing transactions
Providing cleaning, repair, appraisal, installation, and related services
Improving website functionality and user experience
Sending updates, service confirmations, or relevant business communications
Maintaining internal records for business operations and compliance

We do not sell your personal information.

Sharing Your Information

We may share your information only when necessary to operate our business or comply with legal requirements. This may include:

Service providers who assist with payment processing, website hosting, email delivery, or operational support
Insurance companies or third parties when you request documentation such as written appraisals
Law enforcement or government authorities when required by law or to protect our rights and property

All third‑party partners are required to handle your information securely and only for the purposes for which it was shared.

Cookies and Tracking Technologies

Our website may use cookies to improve functionality, analyze traffic, and enhance your browsing experience. You may disable cookies through your browser settings, though some features of the site may not function properly without them.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no method of transmission or storage is completely secure, we maintain safeguards appropriate to the sensitivity of the information we collect.

Your Choices and Rights

You may request access to the personal information we hold about you, ask for corrections, or request deletion where applicable. You may also opt out of receiving non‑essential communications at any time by contacting us.

Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

Links to Other Websites

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

International Visitors

If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, you may contact us at:

ARC Rug Gallery
4208 Howard Avenue
Kensington, MD 20895
info@abcrugoutlet.com
301‑493‑4000